How Good Is Your Website Building Company?

Hello

I am a person who decided 3 years ago that I wanted to create or build my own websites.

The company I use to assist me not only has ALL the tools and All the advice and ALL the assistance and can prove ALL that it says and is SO cheap to purchase, just today it surprised me AGAIN.

It appears that they had a little setback with one of the tools they provide. This tool is a major tool for all of us who are building websites.

Did they deny the problem? No.
Did they try to pass the blame onto someone else? No.
Did they try to hide from a lot of angry customers? Again, no.

Here is what they did.
They sent an email out to everyone, yes that's right everyone telling us that there was a problem AND APOLOGIZING PROFUSELY!

In addition they compensated us for the inconvenience by adding credits to the tool that was affected.

They kept in contact with us all through a forum which was very easy to locate and use.

They received many, many words of encouragement from a lot of website builders basically saying - thanks for the extra credits and no problem with the glitch.

Then the company advised after many testings that the problems were all fixed and we were good to go.

NOW IS THIS THE TYPE OF SERVICE YOUR COMPANY PROVIDES?

I'm reasonably confident that a lot of people are paying a lot of money for a product which does NOT do all that this particular company does. Question is why do so many people stay with that type of website building company?